1. How to request deletion
In the app
In the Bellvox mobile app for iPhone and Android, open Menu.
Then Delete account.
Then Request deletion. The app sends the request to us and signs you out.
If it cannot send the request, it opens this page, so you can ask by email instead.
By email
Send an email to privacy@bellvox.ai from the email address you use to sign in to Bellvox.
Use the subject line “Delete my account”.
Sending the request from the address on the account lets us confirm that it comes from the account holder. If you no longer have access to that address, say so in your email and we will ask for other details to verify your identity before we delete anything.
If you belong to a workspace that someone else owns, deletion removes your own login. To delete the whole workspace and its data, the request must come from the workspace owner.
People who messaged a business on WhatsApp, Facebook Messenger or Instagram
Email privacy@bellvox.ai with the business’s name, the channel, and your name or number as shown there. We delete the conversation within 30 days. Businesses can also delete conversations themselves in Bellvox.
2. What is deleted
When we process your request, we permanently delete:
- Your account and login;
- Your AI voice agents and their settings;
- Your contacts and contact lists;
- Call recordings;
- Call transcripts;
- SMS, WhatsApp and chat messages; and
- The push-notification tokens for your devices.
Deletion cannot be undone. If you want a copy of your data, ask for it by email to privacy@bellvox.ai, with your request or before it, and we will send it to you before we delete your account.
3. What we may keep, and why
We may keep a small amount of information after your account is deleted:
- Billing and invoice records. Tax and accounting laws require us to keep records of payments and invoices. We keep them only for the period the law requires, and then delete them.
- Anonymised usage totals. Aggregate figures, such as the total number of call minutes on the platform, that can no longer be linked to you or your account.
We do not use retained billing records for marketing or for any purpose other than meeting our legal obligations.
4. How long it takes
We complete deletion within 30 days of receiving a verified request, and we confirm by email when it is done.
5. Questions
For anything else about your data, see our Privacy Policy or write to privacy@bellvox.ai.