FAQ
Straight answers.
The questions business owners ask us before they build. Short and honest.
The voice
Does it sound like a robot?
No. It speaks with a natural, human voice, and you pick the voice yourself. You don’t have to trust us: talk to your own agent for 3 minutes, free, before you sign up.
Does it speak Egyptian Arabic?
Yes. It talks to your customers in Egyptian Arabic or in English, the way people actually speak. The free test is the quickest way to hear it.
What if it gets something wrong?
It answers only from what you gave it: your website and your instructions. When it doesn’t know, it says so instead of guessing, and offers to have your team follow up. Every call is recorded and transcribed, so you can check, and you can correct it anytime in plain words.
What if a customer gets angry or rude?
It stays calm and polite and sticks to your rules. If the customer wants a person, or it can’t help, it transfers the call to your team or takes a message for you to follow up.
Can it hand the conversation to my team?
Yes. It transfers callers to a person when needed, and takes requests for your team to confirm.
Setup
How long does setup take?
A few clicks. Type your website (or answer a few questions), choose what it does, and pick a voice. Bellvox writes the instructions for you, so you can talk to your agent right away.
What do I need to start?
Your website, or just your business name. No credit card.
Is it for my kind of business?
Yes. Each agent is set up from your own website and answers in your business’s name. It works the same way for clinics, salons, restaurants, real estate and local services.
Can I change it later?
Yes, anytime. Edit its instructions in plain language. On a paid plan you can also ask Otto, the assistant inside Bellvox, to make changes. Otto shows you each change before it goes live.
Pricing
What happens after the free test?
If you like it, sign up free and keep your agent. Connect your calendar and CRM so it can book for real. Only when you’ve seen it do the job do you choose a plan and put it to work.
Is there a setup fee?
No. You pay the plan’s monthly price (less per month if you pay yearly), plus any extra minutes.
What happens when my minutes run out?
Last month’s unused minutes are used first. After that, extra minutes are billed at your plan’s rate at the end of the month, up to a limit you set on the Billing page.
Can I upgrade or cancel?
Yes, from the Billing page. An upgrade starts right away and your remaining minutes carry over. If you cancel, your plan runs to the end of the paid month.
Data & privacy
What happens to my customers’ data?
It’s used to run your agent, and it’s never sold. Our phone, voice, AI and hosting providers each handle their part, sometimes outside your country. It’s kept until the account owner asks privacy@bellvox.ai to delete it.
Is my data used to train AI?
Bellvox doesn’t use your data to train public AI models unless you allow it, the use is disclosed, or the data can no longer identify anyone. We may use limited interaction information to improve our own service.
Are calls recorded?
Yes, always. Your agent opens each call with your recording notice. Recordings are kept in private storage, and the phone carrier keeps a copy too.
Can clinics use it for patient health information?
Only under a written agreement with us. Bellvox doesn’t claim HIPAA, SOC 2 or ISO certification, and card numbers are never taken on calls.
How do I delete my account?
In the app, open the Menu, then Delete account. Or follow the steps on our Delete account page.
Channels
Which channels does it work on?
Phone calls, WhatsApp, Instagram, Messenger, SMS and your website chat. One agent answers them all, and every conversation lands in one inbox.
Can I keep my phone number?
Yes. Your customers keep calling your usual number. A paid plan gives you a local Bellvox number and you forward your line to it. Your own number doesn’t move.
Which countries can I get a number in?
Today: the United States, Canada and the United Kingdom.
Can it text my customers?
Yes, on a paid plan. Texting US numbers needs a one-time carrier registration, and WhatsApp needs a sender. We help you set up both.
No questions match.
Try another word, or ask us directly. Support
Still unsure? Hear it yourself.
Talk to Bellvox’s own agent and ask it anything your customers would.
Your agent is a few clicks away.
Build your agentBuild it and talk to it free for 3 minutes. No card. Pay only when it goes live.
