Terms of Service

1. About Bellvox

Bellvox provides AI-powered voice automation solutions designed to help businesses manage customer communications efficiently. Our Services may include:

• AI Receptionists
• AI Voice Agents
• Appointment Scheduling
• Lead Qualification
• Call Routing
• Customer Support Automation
• CRM Integrations
• Calendar Integrations
• Analytics and Reporting
• SMS and Email Follow-ups
• API Access

Bellvox continuously improves its Services and may introduce, modify, or discontinue features from time to time.

2. Eligibility

To use Bellvox you must:

• Be at least 18 years old.
• Have authority to enter into legally binding agreements.
• Provide accurate registration information.
• Comply with all applicable laws and regulations.

If you are using Bellvox on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Keep your password secure.
• Notify Bellvox immediately of unauthorized access.
• Ensure information associated with your account remains accurate and up to date.

You are responsible for all activities occurring under your account.

4. Our Services

Bellvox provides AI-powered conversational software intended to automate business communications.

Although Bellvox strives for accuracy and reliability, AI-generated responses may occasionally be inaccurate, incomplete, or require human review.

Customers remain responsible for decisions made based on AI interactions.

Bellvox does not guarantee that every conversation will produce a desired business outcome.

5. Customer Responsibilities

Customers are responsible for:

• Configuring their AI agents appropriately.
• Reviewing AI behavior before deployment.
• Ensuring information provided to customers is accurate.
• Monitoring conversations when appropriate.
• Maintaining appropriate human oversight.

Bellvox is a software platform and does not replace professional advice in regulated industries.

6. Acceptable Use

You agree not to use Bellvox for activities that are unlawful, abusive, deceptive, or harmful.

This includes, but is not limited to:

• Illegal robocalling
• Fraud
• Scams
• Phishing
• Harassment
• Threats
• Hate speech
• Distribution of malware
• Unauthorized collection of personal information
• Impersonation
• Spam campaigns
• Violating telecommunications regulations
• Circumventing applicable consent requirements

Bellvox reserves the right to suspend or terminate accounts engaged in prohibited activities.

7. Compliance with Telecommunications Laws

Customers are solely responsible for ensuring their use of Bellvox complies with all applicable telecommunications, consumer protection, privacy, and marketing laws.

These may include, depending on your jurisdiction:

• TCPA
• CAN-SPAM
• GDPR
• CCPA
• Local telemarketing regulations
• Call recording laws
• Consent requirements

Bellvox does not provide legal advice regarding compliance obligations.

8. AI Conversations

Customers acknowledge that conversations generated by artificial intelligence may not always be perfect.

While Bellvox continuously improves model quality, customers should review prompts, workflows, integrations, and automation logic before deploying AI agents in production.

Where appropriate, customers should provide human review of sensitive interactions.

9. Customer Content

Customers retain ownership of:

• Contact lists
• CRM records
• Uploaded documents
• Voice prompts
• Knowledge bases
• Call recordings
• Conversation transcripts
• Business information

Bellvox does not claim ownership of customer content.

Customers grant Bellvox a limited license to process customer content solely for the purpose of providing the Services.

10. Intellectual Property

Bellvox owns all rights, title, and interest in:

• Software
• Platform
• AI workflows
• Branding
• Logos
• Documentation
• Website content
• APIs
• Source code

These rights remain the exclusive property of Bellvox and its licensors.

Nothing in these Terms transfers ownership of Bellvox intellectual property to customers.

11. Third-Party Services

Bellvox may integrate with third-party services including:

• CRM platforms
• Calendar providers
• Telephony providers
• Email providers
• SMS providers
• AI model providers
• Payment processors

Your use of third-party services remains subject to their own terms and privacy policies.

Bellvox is not responsible for third-party services beyond its reasonable control.

12. Fees and Billing

Certain Bellvox Services require payment.

By purchasing a subscription you agree to:

• Pay all applicable fees.
• Maintain valid payment information.
• Pay applicable taxes where required.

Subscription fees are billed according to your selected billing cycle unless otherwise agreed in writing.

13. Free Trials

Bellvox may offer free trials or promotional access.

Bellvox reserves the right to:

• Limit trial availability.
• Modify trial features.
• End a trial at any time.

Unless otherwise stated, trial access does not create any obligation for Bellvox to continue providing Services without payment.

14. Suspension and Termination

Bellvox may suspend or terminate access if:

• These Terms are violated.
• Fraudulent activity is suspected.
• Payment obligations are not met.
• Continued access creates security risks.
• Required by law.

Customers may stop using Bellvox at any time, subject to any applicable subscription terms.

15. Service Availability

Bellvox aims to provide reliable and highly available Services.

However, we do not guarantee uninterrupted operation.

Scheduled maintenance, infrastructure failures, internet outages, third-party disruptions, or unforeseen circumstances may temporarily affect availability.

16. Security

Bellvox implements commercially reasonable administrative, technical, and organizational safeguards designed to protect customer information.

No internet-based service can guarantee absolute security.

Customers are encouraged to use strong passwords, enable available security features, and follow security best practices.

17. Privacy

Our handling of personal information is governed by the Bellvox Privacy Policy.

By using Bellvox, you acknowledge that information may be processed as described in that policy.

18. Disclaimer of Warranties

Bellvox is provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, Bellvox disclaims warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Bellvox does not warrant that:

• the Services will be uninterrupted,
• AI responses will always be accurate,
• the platform will meet every customer’s expectations,
• every conversation will result in a successful business outcome.

19. Limitation of Liability

To the maximum extent permitted by law, Bellvox and its affiliates shall not be liable for:

• indirect damages,
• incidental damages,
• consequential damages,
• loss of profits,
• loss of business,
• loss of goodwill,
• loss of data,

arising from or related to the use of the Services.

Where liability cannot be excluded, Bellvox’s total liability shall not exceed the amount paid by the customer to Bellvox during the twelve (12) months preceding the event giving rise to the claim.

20. Indemnification

You agree to defend, indemnify, and hold harmless Bellvox, its affiliates, officers, employees, and partners from claims arising from:

• your use of the Services,
• violation of these Terms,
• infringement of third-party rights,
• unlawful conduct,
• misuse of AI systems.

21. Changes to These Terms

Bellvox may update these Terms periodically.

When material changes are made, Bellvox will update the “Last Updated” date and may provide additional notice where appropriate.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Bellvox is incorporated, unless otherwise required by applicable law.

23. Contact Us

Questions regarding these Terms may be directed to: