Security
How we keep your data safe.
What we protect, how we protect it, and what stays in your hands.
Security at a glance.
Each business kept apart
Your calls, messages, contacts and agents stay in your own workspace.
Encrypted connections
Data travels encrypted, and is stored encrypted where the service supports it.
Access by role
Owner, Admin and Member each do what their role allows.
Every change logged
Changes to your setup are recorded.
Never sold
Not sold. Not used to train public AI models.
Deleted when you ask
Ask from the app and it’s done within 30 days.
How your data is protected.
- Every connection to Bellvox is encrypted. A phone call itself isn’t encrypted end to end.
- Stored data is encrypted where the service supports it.
- Call recordings are kept in private storage. The phone carrier keeps a copy too.
- The keys to your WhatsApp, Instagram and Messenger connections are stored encrypted, never shown to anyone, and deleted when you disconnect.
- Card payments are processed by a specialist card payment provider.
No service can promise that no one will ever get in without permission. Bellvox doesn’t either.
Who can see what.
| Owner | Admin | Member | |
|---|---|---|---|
| See calls, recordings, transcripts and messages | Yes | Yes | Yes |
| Change the plan, card or calling countries | Yes | Yes | No |
| Ask to delete the workspace | Yes | No | No |
Bellvox staff can reach your data to support the service.
Your data, your control.
- Selling
- Bellvox doesn’t sell your recordings, transcripts, callers’ details or customer lists.
- AI training
- Not used to train public AI models, unless you allow it, the use is disclosed, or the data can no longer identify anyone. Bellvox may use limited usage information to improve its own service.
- How long it’s kept
- Conversations stay in your workspace until you delete them or close your account.
- Deleting it
- In the app, open Menu, then Delete account, then Request deletion. We do it by hand within 30 days. Or write to privacy@bellvox.ai.
- Disconnecting
- Disconnect WhatsApp, Instagram or Messenger and Bellvox deletes that connection straight away.
- Backups
- Deleted data may stay in protected backups for a limited time before it’s overwritten.
Who handles your data.
- HostingRuns the Bellvox web app, our voice services and this website
- CallsPhone numbers and the live sound of calls
- AIThe AI that listens, replies and writes transcripts
- VoicesYour agent’s voice
- MetaWhatsApp, Instagram and Messenger messages
- PaymentsCard payments for plans and credits
- EmailEmails, like password resets
- Connected appsConnecting the apps you choose
- GoogleSign in with Google
- NotificationsApp notifications
Each one only for its part, sometimes outside your country. The full list is available on request.
Compliance, in plain words.
Calling rules, built in
- Your agent opens with your recording notice.
- Calls are always recorded. Need exact wording? Ask us first.
- It calls only the countries you allow.
- It skips everyone on your do-not-contact list.
- Anyone who replies STOP is added to that list. Hand-dialed calls aren’t checked.
Good to know
- Bellvox doesn’t claim HIPAA, SOC 2 or ISO certification.
- Patient health information only with a written agreement.
- No card numbers on calls.
- Following the law where you work is your responsibility.
Your part in keeping it safe.
- Use a strong password and keep it to yourself.
- Give each teammate the role they need, no more.
- Check which apps you connect and what they may change.
- Tell us straight away if something looks wrong.
Found a security issue?
Write to us at security@bellvox.ai
Your agent, built on your rules.
Build your agentBuild it and talk to it free for 3 minutes. No card. Pay only when it goes live.